FAQ 2017-07-28T19:29:28+00:00

Frequently Ask Questions

We Offer A 100% Money Back Guarantee

We are sure you’re going to love your still, but if for any reason you’re not completely satisfied, we offer a 90 day 100% money back guarantee on undamaged product. Simply call us to make the necessary return shipping arrangements. Once we receive your returned still and inspect it’s condition, you will be refunded within 10 days and will receive your refund through the same method used on your original purchase.
Warranty Policy

We have a 2 year unlimited repair or replacement warranty on all of our stills. If anything goes wrong with your still due to a manufacturing defect within 2 years of your purchase, we’ll repair or replace it at no cost to you.
Shipping Policy

We offer free shipping on all orders. We insure all of our shipped items. You must open all received boxes and inspect products for concealed damage within 3 business days of delivery and contact us immediately if any items are damaged.
We Use 100% Copper

Some manufacturers use stainless steel materials in their stills because it’s cheaper and easier to work with. WE DON”T. Our stills are hand made. We use heavy gauge dent resistant 100% copper material and lead free silver solder in all of our stills to insure the cleanest and best tasting shine. Just like the old timers, we never cut corners.
Inspecting the Still

It is important to understand that alcohol is flammable, and that distillation should never be attempted with a distillation apparatus showing any sign of a leak or rupture. Distillation apparatuses, or stills, should be tested using water within three days of delivery.
Distilling Safely

PLEASE USE COMMON SENSE. Distilled alcohol is highly flammable. Always make sure you have proper ventilation when using your still in an enclosed space. Never place your alcohol collection line near the burner or flame. Always store your final product in a safe place. NEVER leave your still unattended when you’re operating it.
Distilling Legally

Owning a still is perfectly legal. Distilling alcohol for consumption is governed by several state and federal laws. We do not offer legal advice. Check with your state and federal laws to determine what laws apply, according to your intended use. For further information go online tohttp://www.ttb.gov/ponl/permits-online.shtml.Like all still manufacturers, we are required to keep records of our sales. We have sold hundreds of stills and have never had any governmental agency approach us in any way. A court order would be necessary and we just don’t think it’s worth the time and trouble to pursue the home artisan that enjoys the hobby, but like always, use some common sense.